What if I Have Questions?

We are happy to answer any questions you may have about the We Card ID CHECK-UP training service. Before you contact us, you are welcome to look through our Frequently Asked Questions to get the answers you need.

To contact us, click on the link listed here:
customerservice@idcheck-up.org

Frequently Asked Questions

How many check-ups can I order at one time?
You may order as many check-ups as you like for up to ten stores. You must order a minimum of 3 check-ups (1 check-up per location each month for 3 months).

What forms of payment are accepted?
At this time, the We Card ID CHECK-UP service only accepts payment via credit or debit card (Visa, MasterCard or American Express).

What are the payment terms?
The minimum initial order allowed is for 3 months (1 check-up per location each month for 3 months). Payment for the first 3 months is due in advance. After 3 months, check-ups will continue to be performed and billed to your credit/debit card automatically on a monthly basis, unless you notify us in writing of your intent to cancel the service. We require 30 days advance notice for cancellation.

Do check-ups performed by the We Card ID CHECK-UP training service satisfy my state's compliance check requirement?
No. The We Card ID CHECK-UP service is a training tool intended to complement your overall underage tobacco sales prevention training program. This service is not affiliated with any state enforcement agency.

What are the fines and penalties for failing a tobacco sting in my state?
The fines and penalties for failing a state-run tobacco sting vary from state to state. Summaries of the state laws regarding underage tobacco sales can be viewed at the main We Card website. The summaries are for reference only. Consult with an attorney for more complete information.

Can I order this service by calling We Card?
At this time, you can only order the We Card ID CHECK-UP service online. Click here for ordering and pricing information.

How do I cancel the service?
Notify the service in writing 30 days prior to the next billing date. The address for cancellation is:

Regular Mail

We Card ID CHECK-UP
Coalition for Responsible Tobacco Retailing, Inc.
PO Box 5438
Arlington, VA  22205
Send your email to: customerservice@idcheck-up.org

With “CANCEL” written in the SUBJECT Field and a request to cancel your We Card ID CHECK-UP contract.