An Interview with We Card’s President on the Challenges Retailers Face
Q: How are retailers adjusting to COVID-19 and their responsibility to “card” customers safely?
A: First, and it goes without saying, we’re all amazed at the efforts retailers have made to adjust to COVID-19 to keep operating to provide food and products to the country.
21 is the New Minimum Age for DE, VA & IL Retailers and more states are on the way!
Ten more states have changed their minimum-age laws, and your stores and employees need to be ready to comply.
We speak to retailers about training regularly; what makes good training and not-so-good training. Ultimately, training involves important teaching elements — ensuring that trainees retain knowledge but also “learn by doing.” Some folks subscribe to the idea that learning by doing is best.
Every register needs a We Card calendar! Not only does the calendar assist frontline employees in calculating the correct age for a legal tobacco or vaping product sale, it also serves as a daily reminder to employees that they need to ask for and check IDs for customers who are Under 27. It serves as a reminder not just visually but by the daily act of removing the page as the days turn.
In the last 12 months, FDA, which has oversight over tobacco and vapor products, has issued three new guidance statements and conducted more than 100,000 compliance checks.
If you sell cigars – such as premium cigars – that have no packaging and are sold individually, the FDA requires a specific sign at every point-of-sale.
Hold, Sweep, Flip, SCAN. Simple, fast, and a critical step. Calculating a customer’s age is one of the most important steps in “carding” under 27 year old customers of age-restricted products.
FDA Commissioner Scott Gottlieb, M.D., issued a statement today, April 24, 2018, indicating, “FDA has been conducting a large-scale, undercover nationwide blitz to crack down” on the illegal sale of e-cigarettes to minors.
